Terms of service

Einfah Terms of Service

These Terms of Service apply to your use of the Einfah website and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms.

1. About Einfah

Einfah is an online furniture retailer offering furniture and related home products.

For questions about products, orders, deliveries, returns or these Terms, please contact us through the Contact Us page or use the contact information provided at the end of these Terms.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions and prices are accurate.

Colours and finishes may appear slightly different depending on lighting, photography and the screen or device being used.

Customers should carefully check product dimensions before ordering.

3. Furniture Measurements and Access

Customers are responsible for checking that the furniture is suitable for its intended location.

Before ordering, please check:

  • Product dimensions

  • Door widths

  • Hallways

  • Staircases

  • Lifts

  • Access routes to the intended room

Einfah cannot be responsible for a product not fitting into the customer’s property where the published measurements were accurate.

4. Orders

Placing an order does not necessarily mean that the order has been accepted.

We may cancel or reject an order where reasonably necessary, including where:

  • A product is unavailable

  • Payment cannot be authorised

  • A pricing or listing error has occurred

  • Delivery is unavailable to the location provided

  • Fraudulent or suspicious activity is identified

If payment has already been collected for an order we cancel, an appropriate refund will be issued.

5. Prices and Payment

Prices displayed on the website apply at the time an order is placed unless there is an obvious pricing error.

Any applicable delivery charges will be displayed before the order is completed.

Payment must be made using an accepted payment method offered at checkout.

6. Product Availability

All products are subject to availability.

If an ordered product unexpectedly becomes unavailable, we may contact you regarding an alternative product, a revised delivery estimate or a refund.

7. Delivery

Delivery information is governed by our Shipping Policy.

Customers are responsible for providing complete and accurate delivery information.

8. Returns and Refunds

Returns, cancellations and refunds are governed by our Return & Refund Policy.

Nothing in these Terms is intended to limit consumer rights that cannot legally be excluded. UK online consumers generally have a 14-day cancellation period for qualifying distance purchases.

9. Damaged or Faulty Products

If a product arrives damaged, faulty, incomplete or materially different from its description, please contact us through our Contact Us page or call +44 7502 375705 as soon as reasonably possible.

We may request photographs or other information to investigate the issue.

10. Assembly and Safe Use

Furniture must be assembled, installed, maintained and used in accordance with any instructions provided.

To the extent permitted by law, Einfah is not responsible for damage caused solely by improper assembly, misuse, unauthorised modification or failure to follow product instructions.

11. Website Use

You must not:

  • Use the website for unlawful or fraudulent purposes

  • Attempt unauthorised access to the website or its systems

  • Introduce viruses or malicious code

  • Interfere with the operation or security of the website

  • Misuse website content or intellectual property

12. Intellectual Property

The Einfah name, branding, website design, written content and other materials owned by Einfah may not be reproduced or commercially used without permission, except where permitted by law.

13. Third-Party Services

We may use third-party companies for payment processing, fulfilment, delivery, hosting, analytics and other services necessary to operate the store.

14. Changes to These Terms

Einfah may update these Terms from time to time.

The Terms applicable to an order will normally be those in effect when the order was placed.

15. Contact Information

For questions regarding these Terms, products, orders, deliveries or returns, please contact us using the details below:

Telephone: +44 7502 375705
Address: 722 Atherton Road, Hindley Green, Wigan, Greater Manchester, WN2 4SD
Customer Service Hours: Monday to Friday, 8:00 AM to 5:00 PM

You may also contact us through the Contact Us page on the Einfah website.