Einfah Shipping Policy

At Einfah, we aim to process and dispatch orders as quickly and safely as possible.

Order Processing

Orders are normally processed and prepared for dispatch within 1–3 business days.

Business days exclude weekends and public holidays.

Estimated Delivery

Estimated delivery times may vary depending on:

• Product availability

• Delivery location

• Courier service

• Product size and weight

• Large-item or specialist furniture delivery requirements

The delivery estimate shown when ordering should be treated as the applicable estimate for that purchase.

Unless another delivery period has been agreed with the customer, UK distance-selling rules generally require goods to be delivered within 30 days.

Large Furniture Deliveries

Some Einfah products are large or heavy and may require specialist delivery.

Customers should ensure:

• The delivery address is correct

• Suitable access is available

• Doorways and hallways are large enough

• Staircases or lifts are suitable

• Someone is available to receive the order where required

Please check product dimensions carefully before ordering.

Shipping Costs

Any applicable shipping cost will be displayed before completing the order.

Where free delivery applies, this will be shown on the website or during checkout.

Tracking

Where tracking is available, tracking details will be provided after dispatch.

Tracking information may take some time to update after the carrier receives the parcel.

Delays

Occasionally, deliveries may be delayed by circumstances outside our reasonable control, including courier disruption, adverse weather, peak periods or operational delays.

Where we become aware of a significant delay, we will make reasonable efforts to provide updated information.

Incorrect Delivery Details

Customers are responsible for providing complete and accurate delivery information.

Additional charges may apply for redelivery where an unsuccessful delivery results from incorrect information supplied by the customer, where permitted.

Damaged Deliveries

If an item arrives damaged, please take clear photographs of both the product and its packaging.

Contact us through our Contact Us page or call +44 7502 375705 as soon as reasonably possible. Please include your order number and a description of the damage.

Contact Information

For questions about delivery, dispatch or tracking, please contact us using the details below:

Telephone: +44 7502 375705
Address: 722 Atherton Road, Hindley Green, Wigan, Greater Manchester, WN2 4SD
Customer Service Hours: Monday to Friday, 8:00 AM to 5:00 PM

You may also contact us through the Contact Us page on the Einfah website.