At Einfah, we aim to process, prepare, and deliver orders as quickly and safely as possible.

Order Processing

Orders are normally processed and prepared for shipment within 1–3 business days.

Business days generally exclude weekends and federal holidays.

Processing times are separate from estimated transit or delivery times unless otherwise stated at checkout.

Estimated Delivery

Estimated delivery times may vary depending on:

Product availability
Delivery destination
Shipping carrier
Product size and weight
Warehouse or fulfillment location
Large-item or specialist furniture delivery requirements

Any delivery estimate displayed at checkout, on the product page, or in your order confirmation should be treated as an estimate unless expressly stated otherwise.

Carrier delays or circumstances outside our reasonable control may affect delivery times.

Delivery Locations

We ship to eligible addresses within the United States where delivery services are available.

Certain products or delivery methods may not be available to every ZIP code, state, territory, or remote location.

If we are unable to deliver an order to the address provided, we may contact you to discuss available options or issue an appropriate refund.

Large Furniture Deliveries

Some Einfah products are large, heavy, or oversized and may require special handling or furniture delivery services.

Before ordering, customers should ensure:

The shipping address is complete and accurate
Suitable access to the property is available
Doorways and hallways are large enough
Staircases and elevators are suitable
Building or community delivery restrictions have been considered
Someone is available to receive the delivery when required

Please review product dimensions carefully before placing an order.

Shipping Costs

Applicable shipping or delivery charges will be displayed before your order is completed.

Where free shipping applies, this will be shown on the website, product page, cart, or checkout.

Certain oversized products, remote destinations, or special delivery services may involve additional charges where clearly disclosed before purchase.

Tracking

Where tracking is available, tracking information will normally be provided after the order has shipped.

Please allow some time for tracking information to become active after the carrier receives the shipment.

Tracking availability may vary depending on the product and delivery service.

Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

If this happens, you may receive more than one tracking number or delivery.

You will not normally be charged additional shipping fees solely because we choose to split an order unless otherwise disclosed.

Delivery Delays

Occasionally, deliveries may be delayed by circumstances such as:

Severe weather
Carrier disruption
Peak shopping periods
Transportation delays
Warehouse or fulfillment issues
Natural disasters
Other circumstances outside our reasonable control

Where we become aware of a significant delay, we will make reasonable efforts to provide updated information.

Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully verify:

Street address
Apartment or unit number
City
State
ZIP code
Contact information

If an order cannot be delivered because incorrect or incomplete information was supplied, additional redelivery or shipping costs may be the customer's responsibility where permitted by applicable law.

Please contact us as soon as possible if you notice an error in your shipping information.

Failed or Refused Deliveries

If a delivery cannot be completed because no one is available where a signature or scheduled delivery is required, the carrier may attempt redelivery or provide further instructions.

If a shipment is refused without an approved return arrangement, any resulting return or redelivery costs may be deducted from an eligible refund where permitted by law and consistent with our Return & Refund Policy.

Damaged Deliveries

If an item arrives damaged, defective, incomplete, or visibly damaged in transit, please contact us as soon as reasonably possible.

Please provide:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging
Photographs of any visible shipping damage

Contact:

Email: support@einfah.com

Depending on the circumstances, we may arrange a replacement, replacement part, repair, collection, or refund.

Please keep the original packaging until the issue has been reviewed, where reasonably possible.

Lost Packages

If tracking shows that a package has not arrived within the expected delivery period, please contact us at:

support@einfah.com

We may need to work with the shipping carrier to investigate the shipment before providing an appropriate resolution.

If tracking shows an order as delivered but you cannot locate it, please first check:

Around the delivery location
With household members
With neighbors where appropriate
With building management or reception
Any safe location indicated by the carrier

If you still cannot locate the shipment, contact us for assistance.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at: