Refund policy

Einfah Return & Refund Policy

At Einfah, we want you to be happy with your purchase. If you change your mind, you may request a return within 14 days of receiving your order.

To request a return, please contact us through the Contact Us page on our website or call us on +44 7502 375705 and provide your order details.

After notifying us that you wish to return an item, you must send the item back within the following 14 days. This reflects the UK cancellation rules for most online purchases.

Return Conditions

Returned products should be:

  • In the same general condition in which they were received

  • Securely packaged for return

  • Returned with all parts, fittings, accessories and instructions supplied with the product

  • Free from damage caused after delivery

Customers may inspect an item as they reasonably would in a shop. If an item has been handled or damaged beyond what is reasonably necessary to inspect it, a deduction may be made from the refund where permitted by law.

Change-of-Mind Returns

For change-of-mind returns, the customer may be responsible for the return shipping or collection cost where permitted by law and where this has been clearly communicated before purchase.

Because many Einfah products are large furniture items, customers should contact us before arranging or sending a return.

Damaged, Faulty or Incorrect Items

If your product arrives damaged, faulty, incomplete or incorrect, please contact us through our Contact Us page or call +44 7502 375705 as soon as reasonably possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item

  • Photographs of the packaging where relevant

Depending on the circumstances, we may arrange a replacement, repair, collection or refund.

Your statutory rights for faulty or misdescribed goods are not affected by this policy.

Refunds

Once an eligible return has been received and assessed, the refund will be issued to the original payment method.

Where applicable, refunds will be processed within 14 days of receiving the returned goods. Standard outbound delivery charges are also refundable where required by law, although additional charges for premium delivery do not necessarily have to be refunded beyond the standard-delivery amount.

Banks and payment providers may take additional time to display the refund.

Personalised Products

Products made specifically to a customer’s requirements or clearly personalised may not qualify for the standard change-of-mind cancellation right unless they are faulty or another statutory right applies.

Contact Information

For returns, refunds or order-related issues, please contact us using the details below:

Telephone: +44 7502 375705
Address: 722 Atherton Road, Hindley Green, Wigan, Greater Manchester, WN2 4SD
Customer Service Hours: Monday to Friday, 8:00 AM to 5:00 PM

Please contact us before sending or personally returning any product to this address so that we can provide the correct return instructions.